Last Updated: June 16, 2026

Welcome to Matrix Comfortwear. By accessing, browsing, or using this website, you agree to comply with and be bound by the following Terms & Conditions, together with our Privacy Policy and other applicable policies. If you do not agree with any part of these terms, please do not use our website.

Throughout these Terms & Conditions:

“Matrix Comfortwear”, “Company”, “We”, “Us”, or “Our” refers to Matrix Comfortwear.
“You”, “User”, or “Customer” refers to any person accessing or using this website.

1. Use of Website

1.1 Information Accuracy

The content provided on this website is intended for general information and shopping purposes only. We reserve the right to modify, update, or remove content without prior notice.

1.2 No Warranty

While we strive to provide accurate and up-to-date information, Matrix Comfortwear does not guarantee the accuracy, completeness, reliability, suitability, or availability of the information, products, or services displayed on this website.

1.3 User Responsibility

Your use of any information, products, or services available through this website is entirely at your own risk. It is your responsibility to determine whether any product meets your specific requirements.

1.4 Intellectual Property

All content on this website, including but not limited to:

Logos
Product images
Designs
Graphics
Text
Layouts
Website functionality

is the property of Matrix Comfortwear or its licensors and is protected under applicable intellectual property laws.

Unauthorized copying, reproduction, distribution, or use is strictly prohibited.

1.5 Trademarks

All trademarks displayed on this website that are not owned by Matrix Comfortwear are acknowledged and remain the property of their respective owners.

1.6 Prohibited Use

You agree not to:

Use the website for unlawful purposes.
Attempt to gain unauthorized access to our systems.
Interfere with website functionality or security.
Upload malicious software, viruses, or harmful code.

Any unauthorized use may result in legal action.

1.7 Third-Party Links

This website may contain links to third-party websites for your convenience. We do not endorse or assume responsibility for the content, policies, or practices of any third-party websites.

1.8 Linking to Our Website

You may not create links to this website from another website or platform without obtaining prior written permission from Matrix Comfortwear.

1.9 Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the courts located in Rajasthan, India.

2. Orders & Cancellations

2.1 Order Acceptance

All orders placed through our website are subject to acceptance and availability. We reserve the right to refuse or cancel any order at our discretion.

2.2 Cancellation Policy

Customers may request order cancellation within 48 hours of placing the order.

Cancellation requests may not be accepted if:

The order has already been packed.
The order has been dispatched.
Shipping procedures have already been initiated.

2.3 Promotional & Limited-Time Products

Orders placed under:

Special promotions
Limited edition collections
Clearance sales
Offer Zone products

may not be eligible for cancellation.

2.4 Payment Authorization

Matrix Comfortwear shall not be liable for any transaction failure due to payment authorization decline by banks, card issuers, payment gateways, or financial institutions.

3. Returns, Exchanges & Replacement Policy

3.1 Return & Exchange Eligibility

Customers may request a return or exchange within 7 days of receiving the order, subject to our Return & Exchange Policy.

Returned items must be:

Unused
Unwashed
In original condition
Accompanied by all tags and packaging

3.2 Defective or Incorrect Products

If you receive:

A damaged product
A defective product
An incorrect item

you must notify us within 48 hours of delivery.

3.3 Replacement Availability

Replacement requests are subject to:

Product availability
Size availability
Color availability
Verification and inspection of the returned product

3.4 Non-Eligible Returns

Returns, replacements, or exchanges will not be accepted in cases involving:

Product misuse or negligence
Physical damage caused after delivery
Missing tags or packaging
Altered or washed products
Products returned in unsellable condition

3.5 Hygiene-Sensitive Products

For hygiene and safety reasons, undergarments and other intimate apparel cannot be returned or exchanged unless the item received is damaged, defective, or incorrect.

4. Shipping Policy

4.1 Domestic Shipping

We offer shipping across India. Shipping charges, if applicable, will be displayed during checkout.

4.2 Order Processing

Orders are generally processed within 1–3 business days after payment confirmation.

4.3 Delivery Timelines

Estimated delivery timelines:

India: 3–10 business days
Remote locations: Additional time may apply

Delivery timelines are estimates and may vary due to courier delays, weather conditions, public holidays, or unforeseen circumstances.

4.4 Shipping Delays

Matrix Comfortwear shall not be held responsible for delays caused by third-party logistics providers or events beyond our control.

5. Replacement Delivery

5.1 Inspection Process

Replacement orders will be processed only after the returned item has been received and inspected by our quality assurance team.

5.2 Dispatch of Replacement

Approved replacement items will generally be shipped within 3–5 business days after successful inspection.

5.3 Delivery of Replacement Products

Replacement deliveries will follow the same shipping timelines applicable to regular orders.

6. Limitation of Liability

To the fullest extent permitted by law, Matrix Comfortwear shall not be liable for any:

Indirect losses
Consequential damages
Business interruption
Loss of profits
Data loss

arising from the use of this website or products purchased through it.

7. Changes to Terms & Conditions

Matrix Comfortwear reserves the right to modify, update, or replace these Terms & Conditions at any time without prior notice. Continued use of the website after any changes constitutes acceptance of the revised Terms & Conditions.

8. Contact Us

For any questions regarding these Terms & Conditions, please contact:

Matrix Comfortwear

Ahilya Kund Circle Road, Dhiraj Dham Road, Near Keshav Complex, Rampura, Nathdwara, Rajasthan – 313301, India

Phone: +91 9001062234

Email: matrixcomfortwear@gmail.com

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