At Matrix Comfortwear, we are committed to delivering your orders safely, securely, and on time. We work with trusted courier partners to ensure every package reaches you in excellent condition. From order processing to delivery, we strive to provide a smooth and transparent shipping experience.
We request all our customers to read our Shipping Policy before placing an order.
Order Processing
- All confirmed orders are processed within 1–3 business days.
- Orders placed on Sundays or public holidays will be processed on the next working day.
- During festive seasons, sale events, or high-order volumes, processing may take slightly longer.
Shipping Duration
After your order is processed and dispatched, the estimated delivery time is:
- Metro Cities: 2–5 business days
- Other Cities & Towns: 3–7 business days
- Remote Locations: 5–10 business days
Delivery timelines may vary depending on your location, courier availability, weather conditions, or other unforeseen circumstances.
Shipping Confirmation
Once your order has been shipped, you will receive a confirmation via Email and/or SMS containing:
- Order Number
- Courier Partner Name
- Tracking Number
- Estimated Delivery Date
Order Tracking
You can easily track your shipment using the tracking link provided in your shipping confirmation email or SMS.
If you experience any issues while tracking your order, please contact our customer support team for assistance.
Shipping Charges
- Shipping charges (if applicable) will be displayed during checkout before payment.
- From time to time, Matrix Comfortwear may offer Free Shipping on selected orders or promotional campaigns.
Delivery
Our courier partners will make every effort to deliver your order to the shipping address provided during checkout.
Please ensure that:
- Your shipping address is complete and accurate.
- Your contact number is active and reachable at the time of delivery.
If delivery cannot be completed due to an incorrect address, unavailable recipient, or repeated failed delivery attempts, the order may be returned to us.
Currently, Matrix Comfortwear ships across India only. We do not offer international shipping at this time.
Damaged Package
If you receive a package that appears damaged, opened, or tampered with:
- Do not accept the delivery if possible.
- Take clear photographs of the package.
- Contact our customer support immediately with your order details.
We will investigate the issue and arrange a suitable resolution as quickly as possible.
Missing or Incorrect Products
If your order contains missing or incorrect items, please notify us within 48 hours of receiving the package.
To help us resolve your request quickly, please provide:
- Your Order Number
- Photos of the received package and products
- An unboxing video (recommended, especially for orders containing multiple items)
Our support team will verify your request and provide an appropriate solution.
Delayed Deliveries
While we strive to deliver every order on time, delays may occasionally occur due to:
- Weather conditions
- Natural disasters
- Public holidays
- Courier partner delays
- Government restrictions
- Remote delivery locations
We appreciate your patience in such situations and will assist you in tracking your shipment.
Contact Us
For any shipping-related questions or assistance, please contact us:
Matrix Comfortwear
📍 Ahilya Kund Circle Road, Dhiraj Dham Road, Near Keshav Complex, Rampura, Nathdwara, Rajasthan – 313301
📞 Phone: +91 9001062234
📧 Email: matrixcomfortwear@gmail.com