Privacy Policy

Last Revised: June 16, 2026

This Privacy Policy sets out how Matrix Comfortwear (hereafter referred to as “the Store”) uses and protects any information that you provide while using this website.

Matrix Comfortwear is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this Privacy Policy.

Matrix Comfortwear may change this policy from time to time by updating this page. You should check this page periodically to ensure that you are satisfied with any changes.

What We Collect

We may collect the following information:

• Name
• Contact information including email address and phone number
• Demographic information such as postcode, city, preferences, and interests
• Billing and shipping address
• Information relevant to customer surveys, promotions, and offers
• Order history and transaction details
• Other information relevant to customer support and website improvement

For the exhaustive list of cookies we collect, see the List of Cookies We Collect section below.

What We Do With the Information We Gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• Processing and fulfilling your orders.
• Improving our products, services, and customer experience.
• Sending order confirmations, shipping updates, and service-related communications.
• Periodically sending promotional emails about new products, special offers, discounts, or other information that we think you may find interesting using the email address you have provided.
• Conducting market research and customer satisfaction surveys.
• Contacting you by email, phone, SMS, or other communication methods regarding your orders or promotional activities.
• Customizing the website according to your interests and preferences.
• Preventing fraud and ensuring website security.

Security

We are committed to ensuring that your information is secure.

In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

How We Use Cookies

A cookie is a small file that asks permission to be placed on your computer’s hard drive. Once you agree, the file is added, and the cookie helps analyze web traffic or lets you know when you visit a particular site.

Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about website traffic and improve our website in order to tailor it to customer needs.

We only use this information for statistical analysis purposes, and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not.

A cookie in no way gives us access to your computer or any information about you other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to Other Websites

Our website may contain links to other websites of interest.

However, once you have used these links to leave our website, you should note that we do not have any control over those websites.

Therefore, we cannot be responsible for the protection and privacy of any information that you provide while visiting such websites, and such websites are not governed by this Privacy Policy.

You should exercise caution and review the privacy policy applicable to the website in question.

Controlling Your Personal Information

You may choose to restrict the collection or use of your personal information in the following ways:

• Whenever you are asked to fill in a form on the website, look for the option that allows you to indicate that you do not want your information used for direct marketing purposes.
• If you have previously agreed to us using your personal information for marketing purposes, you may change your mind at any time by contacting us using the details provided below.

We will not sell, distribute, or lease your personal information to third parties unless:

• We have your permission;
• It is necessary for order fulfillment (such as shipping partners and payment processors);
• We are required by law to do so.

We may send you promotional information about products, services, or offers that we believe may interest you if you have agreed to receive such communications.

You may request details of the personal information we hold about you by contacting us.

If you believe that any information we are holding about you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.

Third-Party Services

To operate our business efficiently, we may use trusted third-party service providers, including:

• Payment gateways
• Shipping and logistics partners
• Analytics providers
• Marketing and communication platforms

These service providers may have access to limited personal information only as necessary to perform their services and are required to maintain confidentiality and security.

Children’s Privacy

Our website is not intended for individuals under the age of 18 years.

We do not knowingly collect personal information from children. If we become aware that personal information from a child has been collected, we will take appropriate steps to delete such information.

List of Cookies We Collect

The table below lists the cookies we may collect and the information they store:

Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us:

Matrix Comfortwear

Ahilya Kund Circle Road, Dhiraj Dham Road, Near Keshav Complex, Rampura, Nathdwara, Rajasthan – 313301, India

Phone: +91 9001062234

Email: matrixcomfortwear@gmail.com